Our letters remain ignored …..£1000 gas pipe sales pitch and damage to a boiler…all ignored….”Offgas” watchdog is the only other option…or solid fuel.
Anyone else suffered this sort of neglect , let us know.
Anyway, we did save out landlord the £1000.00 unneeded gas main replacement
Not that this will affect the Share Price BUT if you have a gas boiler and it goes down for whatever reason it’s not good at this time of year….no heat from anything…no hot water…and if you have a baby or young children …very difficult indeed…even with so call “HOME CARE”….which name does not necessarily always live up to itself.
So….with a recent gas meter change started a week of misery and mayhem for 1 unfortunate family with a young baby in Northampton, as follows (This is the short version);
21st November Meter CHANGED engineer finds pressure drop so isolates boiler and states all OK
23rd British Gas attend to fix boiler and refuse to do so saying new gas main needed so hob capped off despite hob being fine when pressure tested. Engineer also damaged boiler feed pipe and leaves it loose
23rd Nation Grid attend and cut off gas at the meter
23rd British Gas quote £1000 to install new 5 meter run of gas main through the house.
24th Private contractor attends to verify gas main is sound with no pressure drop as indicated by British Gas. The only work required is replacement of the boiler gas valve which is deemed defective
26th British Gas re-attend and then refuse to work on the boiler claiming “3rd party” damage actually due to previous work one of their engineers had carried out….they leave…SO Home Care Contract cancelled for the 2nd time
28th Private contractor re-attends to install new gas valve in boiler and passes system as safe and all working.
Well done and thanks Andy at A&S Gas!
Tenants relieved and we are all concerned about this encounter with British Gas on a not good week running up to Christmas…..how many other people have been sold repairs (gas mains) they did not need and have had short shrift in this way….so if we had had this installed our Landlord would have been £1000.00 worse off plus would still have had to have the boiler repair after the gas main.
The moral is not to take anything at face value, especially when presented with unlikely scenarios as above and to look out for job creation schemes and engineers covering for each other and possibly avoiding doing what they are paid to come out and do.
We’d love to hear from British Gas and any customers who have had scenarios like this in Northampton.
Was this dishonesty or just lack of training by the Gas engineers involved…..perhaps we will never know.
Anyway we saved our Landlord £1000.00 by being vigilant.
It could be you next time!